Refunds Policy

At Hush Vitality, your satisfaction is our top priority. We are committed to delivering high-quality products and a seamless shopping experience. Below is our Refunds & Returns Policy, outlining the steps and guidelines for returning products to us.

1. Returns Eligibility:
We accept returns for products that are unused, unopened, and in their original packaging. However, due to hygiene and safety concerns, we cannot accept returns if the product has been opened or used. Please carefully inspect your order upon arrival before opening any sealed packaging.

2. Damaged or Defective Items:
If you receive a damaged or defective item, please reach out to our customer support team within 7 days of receiving the product. We may ask for photographic evidence of the damage or defect to process your return. Once approved, we will provide you with the return instructions and arrange for a replacement or a refund.

3. Incorrect Orders:
If you receive an incorrect item, please contact us within 7 days of receiving the order. We will help you arrange a return and issue a replacement or refund, based on your preference.

4. Non-Returnable Items:
For hygiene reasons, certain items cannot be returned. These include any items that come into direct contact with the skin or body. Please check product descriptions carefully before placing your order.

5. Refund Processing:
Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund via email. If your return is approved, the refund will be processed to your original payment method within 7 business days. Please note that shipping fees are non-refundable, and return shipping costs will be the responsibility of the customer.

6. How to Initiate a Return:
If you believe your return meets the eligibility criteria, please contact our customer support team via the "Contact Us" page. Our team will guide you through the return process and assist you with the next steps.

7. Packaging Your Return:
When returning an eligible item, please ensure that it is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to ensure your return reaches us safely.

8. Exchanges:
Since we cannot accept returns for opened items due to sanitary reasons, exchanges are not processed for such products. If you received a damaged, defective, or incorrect item, please follow the instructions in sections 2 and 3 to resolve the issue.

At Hush Vitality, we value your trust and strive to provide you with the best possible service. If you have any questions or concerns about our Refund & Returns Policy, feel free to reach out to our customer support team.

Thank you for shopping with Hush Vitality!

Hush Vitality Team